Toplevel for PR

Prism Sell Toplevel

Equiniti boosts digital case management skills with the acquisition of Toplevel, the sale was facilitated by Prism Corporate Broking.

We are pleased to announce the completion of the sale of digital case management provider Toplevel to Equiniti Group plc, the specialist technology outsourcer.

The sale to Equiniti was facilitated by technology focussed merger and acquisition specialists Prism Corporate Broking and is further example of Equiniti’s growth strategy of integrating scalable technology platforms to provide mission critical non-discretionary services.

Toplevel provides digital case management solutions that enhance online customer experience through the use of its proprietary technology, Outreach. Existing contracts include an online childminder registration solution for Ofsted, an online grants application tool for the Heritage Lottery Fund and the processing of £600M in legal aid transactions for Legal Aid Agency each year.

Equiniti already supports a number of public sector organisations through the provision of technology-led services and will continue to invest in Toplevel’s clients and operate a strategy of targeted investment and focus in this area.  Toplevel is highly applicable to Equiniti’s existing client base of government departments and PLCs, particularly those in financial services who are digitising the customer journey. Outreach is a tool that may be used for online case management, applications and other workflow processes across a variety of sectors.

Guy Wakeley, Chief Executive of Equiniti, said: “We are delighted to announce the acquisition of Toplevel, a transaction that will add to our technology-based services and help organisations engage with customers effectively in the digital age.  As well as gaining an attractive business with high quality clients, we see a cross-sale opportunity into our extensive financial services client base where digitisation of the customer journey remains a hot topic.  This further demonstrates the progress we are making to drive growth through strategic acquisitions.”

Jane Roberts, CEO of Toplevel, said “Joining Equiniti is an exciting step forward for the business. Equiniti’s strength will allow us to develop our products to the benefit of our clients while its size, existing client base and access to the capital markets will support growth as we bid for new contracts.”